Shipping policy

Shipping & Delivery Policy

At Lancaster Home & Fabric, we strive to make every step of your journey—from the moment you select your item to the day it arrives at your doorstep—as seamless as possible. This policy outlines how we manage the transit of your Fricate™ products.

Our Delivery Approach

To ensure that we can offer high-quality, innovative home essentials at an accessible value, we utilize a streamlined global distribution model. By shipping directly from our specialized facilities, we eliminate unnecessary storage cycles, minimize environmental impact, and pass those efficiencies directly to you.

1. Order Preparation & Fulfillment

We treat every package with careful attention to ensure it reaches you in perfect condition.

• Handling Time: Please allow 2–4 business days for our team to conduct quality inspections and prepare your items for transit.

• High-Volume Periods: During holidays or special sales events, please anticipate an additional 1–2 business days for processing.

• Shipping Costs: We maintain a simple, transparent flat-rate shipping fee of $5.99 on all customer orders.

2. Anticipated Transit Times

Delivery windows are based on standard logistics performance and may vary based on regional carrier efficiency.

Please note: These timelines are estimates provided by our logistics partners and are not fixed delivery dates.

3. Monitoring Your Package

Upon dispatch, you will receive an automated notification containing your unique tracking credentials.

• Visibility: Please allow 1–3 business days for the carrier to update the status once the parcel enters their network.

• Transit Updates: Occasional delays in tracking refreshes are normal and indicate your package is moving through the international logistics chain.

4. Import & Customs Regulations

Orders shipped internationally are processed on a Delivered Duty Unpaid (DDU) basis.

• The recipient is responsible for any applicable import duties or local taxes enforced by the destination country.

• We encourage you to check with your local customs office for specific regulations, as these fees are independent of our shipping charges.

5. Adjusting Your Order

Our fulfillment systems move rapidly to ensure prompt arrival.

• Should you need to update your shipping details or cancel a request, please notify us at service@tidegravity.com within 12 hours of checkout.

• Once a shipment has been handed to our carriers, we are unable to intercept or modify the delivery.

6. Handling Transit Issues

Your peace of mind is our priority. If you encounter any issues upon the arrival of your order:

• Damaged Upon Receipt: Should your items arrive compromised, please notify us within 72 hours with photographic documentation. We will prioritize your replacement.

• Package Misplacement: In the rare event a shipment is confirmed lost by the carrier, we will promptly coordinate a replacement at no additional cost to you.

Thank you for choosing Lancaster Home & Fabric. We are honored to help you upgrade your daily rituals.