Privacy policy

Last Updated: July 21, 2026

At Lancaster Home & Fabric, protecting your digital privacy is as essential as the comfort we bring to your home. This policy outlines our methods for gathering, utilizing, and safeguarding the personal data you share when interacting with our online store.

1. Data Collection Practices

We gather information to ensure your shopping journey is seamless and your orders are executed securely.

  • Information You Provide: When you register, finalize a purchase, or reach out to our service team, we collect details such as your full name, contact information, shipping/billing locations, and necessary payment data.

  • Automated Insights: Your device interaction provides us with technical metadata, including your IP address, browser type, and navigation patterns across our site, often gathered through standard web technologies.

2. Purposes of Data Usage

Your information is utilized solely to enhance your experience:

  • Operational Integrity: To process transactions, manage logistics, and keep you informed about your shipment status.

  • Personalization: To refine our product offerings and tailor the website interface to your preferences.

  • Engagement: To provide requested support or, with your explicit consent, to share news about Fricate™ launches and special events.

  • Safety Protocols: To proactively mitigate the risk of fraud and unauthorized account access.

3. Security & Data Integrity

We employ rigorous measures to keep your information safe:

  • Transmission Security: We utilize industry-standard encryption protocols (SSL) for all sensitive data transfers.

  • Limited Access: Personal records are restricted to vetted personnel who are contractually bound to maintain strict confidentiality.

  • Payment Privacy: Lancaster Home & Fabric does not store your full credit card credentials on our internal systems; transactions are handled by PCI-compliant financial processors.

4. External Disclosures & Marketing Partners

We do not trade or sell your personal identity to third parties. We only engage with trusted partners who assist in our operational workflows.

  • Ad Technology: We work with partners like Meta and Google to display relevant content. These entities may collect data according to their own privacy standards. You can manage your preferences or opt out of targeted advertising directly through your browser or the respective partner’s privacy portal.

5. Understanding Cookies

We utilize cookies to facilitate site performance. These small data files allow us to:

  • Maintain the functionality of your shopping cart and checkout process.

  • Analyze site traffic to identify areas for improvement.

  • Provide personalized advertising through our trusted marketing partners.

  • Note: You may disable cookies in your browser, though this may impact the functionality of certain site features.

6. Third-Party Web Links

Our digital platform may contain hyperlinks to independent services. Since these sites maintain their own data management policies, we are not responsible for their content or security practices.

7. Consumer Privacy Rights (CalOPPA & DNT)

We align with California’s privacy standards, ensuring that:

  • You may browse our digital storefront anonymously.

  • You retain the right to update or rectify your personal information at any time.

  • Do Not Track (DNT): We respect browser-based DNT requests and abstain from tracking activities when this signal is detected.

8. Protection of Minors

Our services are intended for a general audience and are not designed for children under 13. We do not intentionally harvest data from minors. If you suspect such data has been provided, please notify us, and we will initiate immediate deletion.

9. Incident Management

In the event of a security compromise, we commit to transparency. We will notify all impacted individuals and publish a formal notice on our website within a 7-business-day window.

10. Communication Compliance (CAN-SPAM)

We strictly adhere to communication regulations:

  • We ensure all subject lines and sender identities are transparent and accurate.

  • Marketing communications are clearly distinguished from transactional messages.

  • You may revoke your consent for promotional updates at any time via the "unsubscribe" link included in every email.

11. Contact Our Team

Should you have inquiries regarding how we manage your information, please connect with us: