Return and refund policy

At Lancaster Home & Fabric, we strive for your complete satisfaction. If you are not entirely pleased with your Fricate™ purchase, our team is dedicated to helping you resolve the matter through our structured returns process.

1. Our Return Window

We provide a 30-day grace period following the delivery date of your order to request a return. To qualify for a refund, all items must meet these conditions:

  • Items must remain in their pristine, original state.

  • All documentation or original tags must be intact.

  • The product must be housed in its initial retail packaging.

  • You must provide a valid order receipt or proof of purchase.

2. Initiating Your Request

To begin a return, please reach out to our service team at service@tidegravity.com.

  • Approval Process: Upon reviewing your request, we will issue a return shipping label and provide specific logistics guidance.

  • Notice: Please refrain from mailing items back to us without receiving prior return authorization, as unauthorized packages cannot be processed.

3. Quality Concerns & Faulty Goods

Upon receipt, please verify your order contents. Should you discover an item that is faulty, damaged, or inconsistent with your order, please notify us immediately so we may rectify the situation.

4. Exclusions & Final Sale Items

Certain items cannot be accepted for return due to their nature or safety regulations, including:

  • Customized or made-to-order goods.

  • Consumables, hygiene-sensitive products, or perishables.

  • Hazardous materials or pressurized containers.

  • Sale items or promotional clearance merchandise.

  • Purchased gift cards.

5. Efficient Exchanges

For the most streamlined exchange experience, we recommend returning your initial item for a refund and placing a separate order for your desired replacement.

6. EU Consumer Rights (14-Day Window)

For customers residing in the European Union, you are entitled to a 14-day "cooling-off" period. During this time, you may withdraw from your order for any reason, provided the item is returned in its original, unused condition with valid proof of purchase.

7. Refund Processing

Once our facility receives and verifies the returned item, we will update you on your refund status.

  • Method: Approved refunds are automatically applied to your original payment source.

  • Timeline: Please allow up to 10 business days for the credit to appear in your account. Processing speeds vary by financial institution; if you do not see the refund after 15 business days, please reach out to our support team for assistance.

8. Returning Your Package

All returns must be accompanied by our official shipping documentation. Our physical return facility is located at: Lancaster Home & Fabric 108 W Brubaker Valley Rd Lititz, PA 17543, United States

We value your support of Lancaster Home & Fabric. Should you have any uncertainty regarding the eligibility of your purchase, please contact us at service@tidegravity.com before proceeding.